Accountability & Feedback Response Mechanism

The LWF kenya-Djibouti program appreciates feedback from the persons that we serve and all stakeholders.

LWF subscribes to the Core Humanitarian Standard (CHS) to ensure that our programs impact the community in a positive manner. 

Feedback can be sent to LWF through any of the following methods:

  • Toll-Free line (Voice) 0800 721 330
  • Toll-Free line (SMS) 22128
  • Hotline for heroes email
  • Walking into our offices in Nairobi, Dadaab, Kakuma, Kismayu or Djibouti
  • Accountability Focal persons (from the community)
  • You can also download and fill-in the Complaints form available on this page, then scan and email back to us using the Hotline for heroes email address

LWF has well-trained staff dedicated to handling feedabck in accordance with our policies. All feedback is treated with utmost confidentiality